Frequently Asked Questions

How many people can stay in a tent?
We recommend sharing tents if there are more than 4 people, but if you would like to stay in the same tent, please contact us in advance.
What time are check-in and check-out times?
Check-in time is from 3:00 p.m. and check-out time is by 10:00 a.m.
Are there any cancellation fees?

Our cancellation policy is as follows.

15days before 10days before 3days before the day before the day of arrival
Allseasons 30% 50% 100% 100% 100%
What happens in case of a typhoon?
In the event of inclement weather, we may take measures to close 99glam due to the possibility of not being able to fully enjoy it. In such cases, we will not charge you a cancellation fee for rescheduling or cancelling.
Is one-day glamping or BBQ only available?
We do offer a one-day plan. Please refer to the reservation page for details.
For children under 2 years of age
Please bring your own diapers, etc.
Please refer to the reservation site for accommodation rates.
Participation of children under elementary school age
Children under elementary school age are welcome to join our tours, however, as trekking is included, we ask that parents/guardians make their own decisions regarding their children's participation in the tours.
Are pets allowed?
Please consult with us.
Is there a parking lot?
Yes, there is a parking lot.
Can we bring our own BBQ stove?
No, you are not allowed to bring your own.
Is there a convenience store nearby?
There is a Lawson NIKAHO HIRAMORI store within 8 minutes walking distance.
Are bathrooms and toilets provided?
Yes, you can use the public bath and restrooms in the Ryokan Ichie building.